What is virtual PBX call routing and how does it work?
Virtual PBX call routing is a cloud-based phone system that directs incoming calls to the right destination without physical PBX hardware. When someone calls your business number, the system routes the call based on rules you configure—through IVR menus ("Press 1 for Sales"), to specific team members, to departments, or to voicemail if unavailable. Calls forward to any existing phone (mobile, landline, VoIP) you designate. Tossable Digits handles all routing in the cloud, so you manage everything through our web portal or mobile app without installing equipment or maintaining servers.
Can I route calls to different team members based on time of day or caller?
Yes, Tossable Digits supports sophisticated routing rules based on multiple criteria. You can route calls differently during business hours versus after-hours, send specific callers directly to designated team members, distribute calls across departments through IVR menus, or forward to on-call staff based on schedules. Our system also supports sequential forwarding (tries one phone, then another if unanswered) and simultaneous ringing (rings multiple phones at once). All routing rules are configurable through our portal and can be changed instantly without technical assistance.
Do I need to buy special phones or equipment for virtual PBX routing?
No, Tossable Digits routes calls to your team's existing phones—cell phones, landlines, office phones, or any device with a phone number. There's no desk phone requirement, no PBX box to install, and no hardware investment needed. Your employees answer routed calls on the phones they already carry. The only requirement is internet access to configure routing rules through our web portal. This hardware-free approach eliminates upfront costs, installation complexity, and ongoing equipment maintenance that traditional PBX systems demand.
What features are included with Tossable Digits call routing?
Every Tossable Digits routing plan includes our complete 60+ feature set at no extra cost: IVR auto-attendant with custom menus, unlimited voicemail with email delivery, call recording with legal compliance announcements, call screening to preview callers before answering, caller ID control showing your business number on outbound calls, SMS messaging (on toll-free numbers), robocall blocking, do not disturb modes, mobile app access, and API integration capabilities. Unlike competitors who charge per feature, everything is included in your plan from day one.
How quickly can I set up call routing for my business?
Tossable Digits numbers with call routing activate immediately—you can be routing calls within minutes of signup. Choose from millions of numbers in stock (local, toll-free, international, or vanity), configure your routing rules through our portal, and start receiving routed calls right away. If you're porting an existing number from another carrier, the process typically takes 1-5 business days, but you can set up temporary routing with a new number while the port completes. There's no installation appointment, no technician visit, and no waiting for equipment shipments.
Can virtual PBX routing handle high call volumes?
Yes, Tossable Digits' virtual PBX infrastructure scales to handle businesses of any size, from solopreneurs receiving occasional calls to enterprises routing thousands of daily calls. Our system supports unlimited concurrent calls (no busy signals from system limitations), IVR menus that distribute call volume across departments, voicemail capture when all lines are occupied, and call queuing options. You can add lines instantly as your business grows without infrastructure upgrades. Our platform has reliably served customers for 21 years, including businesses featured in our testimonials handling significant call volumes.
What happens to calls when my team is unavailable or after business hours?
Tossable Digits provides multiple options for handling calls when team members are unavailable. You can route after-hours calls to voicemail with custom greetings, forward to an answering service, send to on-call staff members, or configure different IVR menus for business versus non-business hours. Our voicemail system delivers messages via email with MP3 attachments, so your team can respond quickly even when away from phones. You can also enable do not disturb modes that send all calls directly to voicemail during specified times while still capturing caller information and messages.
Is there a contract required for virtual PBX call routing services?
No, Tossable Digits operates on a no-contract basis—you can cancel anytime with no termination fees or questions asked. We've maintained this policy for 21 years because we believe in earning your business daily through reliable service, not trapping you in commitments. You pay monthly for active numbers and can add or remove lines instantly as your needs change. If you ever want to port your numbers out to another provider, we charge no port-out fees. This flexibility makes Tossable Digits ideal for businesses with seasonal fluctuations, rapid growth, or simply those who value commitment-free services.