Support ⋟ Managing Virtual Numbers

Virtual Numbers are designed to be turned on and off for specific uses. Here is how to Disconnect a Virtual Number when you no longer need it. If you've disconnected a Virtual Number and need it back, you can Reconnect numbers as well.

Disconnect a Virtual Number

1. Login to your Account.

Here's the Login Page.

2. Find the Virtual Number you want to disconnect.

Once you find the Virtual Number on the My Account page that you want to disconnect, click the trash can icon.

3. Confirm that you want to disconnect.

A popup notification will ask you to confirm that you wish to disconnect your Virtual Number. Click "OK" to confirm and disconnect, or click "Cancel" to safely return to the My Account page.

4. Receive disconnect confirmation notice.

You should see a message confirming that the number is disconnected. If not, contact Support.

Didn't mean to disconnect it? No problem. You can reconnect it easily. Read on below!

Reconnect a Virtual Number

1. Login to your Account.

Here's the Login Page.

2. Click on the "Billing" link.

On the top of the site you will see a "Billing" link. Click on it.

3. Find the Virtual Number you want to reconnect.

Scroll down to the "Virtual Number Billing Dates" section. Find the Virtual Number you want to reconnect, and click on the "Reconnect" link. If you see "Not Available" as the Status, our system is not able to reconnect the number for you. Contact Support to see if we can reconnect it for you.

4. The Virtual Number will be back on the My Account page and active.

You should see a message confirming that the number is reconnected. If not, contact Support.