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Support > Outdial

Outdial: Return Calls with Virtual Number as CallerID

What good is a Virtual Number if it isn't truly two-way? Make calls to anyone from any phone using your Virtual Number as the CallerID to hide your real phone number using our Outdial feature. Every Virtual Number in your account can be used to make Outdial calls at any time.

Outdial from the Web

To make an Outdial call from our website:

  • Log into your Account
  • Click Outdial (top right side of the page)
  • Enter YOUR phone number (where we can call you)
  • Select the Virtual Number you'd like as CallerID
  • Enter the phone number you want to call
  • Submit!
We'll call you, and when you answer, we'll call the person you want to reach and connect the two calls. When you answer, you'll hear a second or so of silence before you start to hear ringing.

Outdial from any Phone

To use Outdial with your phone, you need to enable Outdial on a per Virtual Number basis. To enable Outdial:

  • Log into your account
  • Click the Virtual Number or the "Configuration" button (gears) next to the number
  • Scroll down to Outdial
  • Switch the On/Off selector from Off to On
  • Click Save

Using the phone that your Virtual Number rings to: Dial your Virtual Number. The system will detect that you are, in effect, calling yourself, and put you into our Voicemail system. When prompted, press 9 to access Outdial. You must unblock and expose CallerID, or this method will not work.

From a different phone: You must have set a Passcode in your Profile. Dial your Virtual Number. When you hear your Voicemail greeting, press # and you'll be asked for your Passcode. When prompted, press 9 to access Outdial. This method only works if you have set a Passcode in your Profile on our website.