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Support > Billing
Subscription Credits
Most of our subscription plans include a certain number of Virtual Numbers and minutes included. These are credits, which are used as you use the service. They are replenished each month on your billing date. If you have available credits, when you purchase additional Virtual Numbers, credits will be used first. If no credits are available, the system will add purchased to your account.
Additional Purchases
If you purchase additional services, they will be billed against your account. These outstanding charges will be billed to your credit card when either:
- Your subscription renews on your billing date, or
- Your outstanding balance exceeds USD$20
Billing: Subscription Plans
We bill you when you sign up, and your next billing date will be on the previous day of month on the next month. For example, if you sign up on July 15, your next billing date will be August 14th, and the 14th of each month after that. If you sign up on the 2nd through the 28th, this applies to you. If you sign up on the 1st or 29th, 30th or 31st, since not all months have those days, this is how your billing date is calculated:
| Signup Day of Month | 31 Day Month | 30 Day Month | 29 Day Month | 28 Day Month |
|---|---|---|---|---|
| 1st | 31st | 30th | 29th | 28th |
| 31st | 30st | 29th | 28th | 27th |
| 30th | 29th | 28th | 27th | 26th |
| 29th | 28th | 27th | 26th | 25th |
Your billing date is shown on the Billing page of your account.
Billing: Prepaid
You will only be billed if you add funds to your account, or if you have Auto-Recharge enabled. When your account falls below the amount specified, we will attempt to charge your card for the amount you specify. If it fails, you will be notified by email.
Non-Payment
If your credit card is declined, we will send you an email notifying you. You have 7 days from the first declined charge to resolve the billing situation. Your service will continue to work for up to 24 hours after the declined charge, and calls will not go through after 24 hours. If you do not resolve your unpaid balance in 7 days, your subscription and all of your Virtual Numbers will be canceled. We can reactivate your subscription and Virtual Numbers once payment is made. Contact our Support Staff if this is the case.
Balances that remain unpaid for more than 30 days may be sent to a collections agency, and may negatively affect your credit.